Terms Of Service & Privacy Policy

Welcome to SupplyLine Limited and thank you for selecting the services offered by Supplyline. This agreement is a legal agreement between you (hereinafter referred to as the “User”) and Supplyline Limited (hereinafter referred to as “Supplyline”). These Terms of Use describe the terms and conditions applicable to your access and use of the website www.supplyline.network platform (“Platform”).  This document is a legally binding agreement between you as the user(s) of the Platform (referred to as “you”, “your” or “User” hereinafter) and the Supplyline Limited entity (referred to as “we”, “our” or “Supplyline” hereinafter). Review these terms of use (“Agreement”) thoroughly. On accepting it electronically (for example, clicking “I agree”), installing, accessing or using the services or products, you agree to these terms. If you do not agree to this agreement, then you may not use the services. If you use the platform in a manner inconsistent with these Terms of Use, Supplyline may block your access to the platform or suspend your account and/or take any other necessary steps as the circumstances of your misuse requires.

Please read the Terms of Use carefully and accept before using the platform.

Service Details and Disclaimer: 

Supplyline is in the business of providing B2B CRM toolkit solutions. It provides different solutions to different types of users connected to retail business including the retail business owner, company and distributor. Users of these solutions can be interconnected upon their consent. To use the solution you must have to open an account with your mobile number and a PIN of that account. You will be solely responsible for the activities done through the platform using your PIN and OTP (One Time Password) and it will be considered that you are using the platform yourself. Supplyline shall not be liable for any loss that you may incur in case of any unauthorized use of this App, your PIN or account either with or without your knowledge.

The User also acknowledges and agrees to the following terms:

The User agrees not to use the solution for any use that goes against the law and/or good morals. You agree to avoid the following activities while using the platform:

✓ Uploading any fake or indecent photograph

✓ Engaging in potential suspicious or fraudulent business activity or transaction

✓ Providing misleading or false information


  1. Users must be registered on the Platform to access or avail the Services. You agree and acknowledge that you will transact on the Platform only for your business purposes and not for personal use.
  2. A set of user ID and OTP (One Time Password) / password is unique to a single account. Any action triggered on your user account on the Platform or by using the unique OTP will be deemed to have been authorised by you and with your express consent. You shall be solely responsible for maintaining the confidentiality and security of your user ID and password and for all activities that occur under your account. You agree that all activities that occur under your account (including without limitation, posting any company or product information, clicking to accept any terms & conditions or rules, subscribing to or making any payment for any Services, sending emails using the Platform or other communications) will be deemed to have been authorized by you.
  3. When you access the Platform you are electronically communicating with Supplyline. Supplyline may communicate with you by SMS, e-mail, WhatsApp messages or through other modes of communication, phone call or by sending in-app notifications or any other mode of communication.
  4. While registering the User account on the Platform you will be required to furnish details about you and with respect to your business including without limitation, business name, trade licence, NID, address, phone number and/ or any other information that may be required by Supplyline to provide in relation to your business. You agree and acknowledge that we may directly or through a third-party service provider validate the information provided by you on the Platform. You agree to furnish additional information and provide documentary proof as may be requested by us, from time to time, for the purposes of verification of your user account information.
  5. If any information provided by you is found to be incorrect or misleading, Supplyline reserves its right to take appropriate steps. We reserve the right to seek additional information from you about you and your business, from time to time and you consent to provide such additional information to continue using the Platform.

Disclaimer and warranties:

By using the platform, the User warrants that:

  1. All the information provided by him/her is true and accurate.
  2. He/she will not try to harm the service and/or the platform in any way whatsoever.
  3. With whom he/she will transact with using the platform is his/her sole decision. Supplyline is not responsible for any further/after a dispute between the users.

Restriction on use of the Products and Contents:

  1. You specifically agree not to access/use (or attempt to access/use) any part of the Site and/or Services and shall ensure that you comply with the instructions set out in relation to the access/use of any part of the Site and/or Services.
  2. You agree that you will not engage in any form of activity that interferes with or disrupts any part of the Site and/or Services (or the servers and networks which are connected to the Site and/or Services).
  3. You agree that you will not reproduce, duplicate, copy, sell, trade or resell any part of the Site and/or Services for any purpose.

Transactions Between Retailer And Company

Transaction between company and retailer is solely their discretion. Retailer agrees that Supplyline cannot and does not confirm each Company’s purported identity. Supplyline encourages Retailers to exercise discretion and caution while dealing with various Companies.

  1. User further acknowledges and undertakes that it shall use the Platform or Services only for its lawful business purposes. Retailer agrees to purchase the products of a Company for further resale or commercial purpose and shall not use the products purchased for your personal use or consumption.
  2. For any Services, Supplyline does not represent either the Company or the Retailer in specific transactions. Supplyline does not control and is not liable to or responsible for the quality, safety, suitability of products, lawfulness or availability of the products or services offered for sale on the Platform, or the ability of the Company to complete a sale or the ability of Retailer to complete a purchase. Supplyline does not implicitly or explicitly support or endorse the sale or purchase of any products on the Platform. At no time shall any right, title or interest in the products sold through or displayed on the Platform vest with Supplyline nor shall Supplyline have any obligations or liabilities in respect of any transactions on the Platform.
  3. Each User acknowledges that it is fully assuming the risks of conducting any purchase and sale transactions (hereinafter referred to as “Transaction Risk”) in connection with using the Platform or Services, and that it is fully assuming the risks of liability or harm of any kind in connection with subsequent activity of any kind relating to products or services that are the subject of transactions using the Platform. User acknowledges and undertakes that it is transacting on the Platform at its own risk and is using its best and prudent judgment before entering into any transactions through the Platform.
  4. Supplyline shall neither be liable nor responsible for any actions or inactions of the User nor any breach of conditions, representations or warranties of the products and hereby expressly disclaims any and all responsibility and liability in that regard. Supplyline shall not mediate or resolve any dispute or disagreement between Retailer and the Company of the products or any third party that is rendering services to you.
  5. The User(s) shall be solely responsible for obtaining all necessary third party licenses and permissions (if any required under applicable law) regarding the right and authority (if required under applicable laws) to re-sell, trade, re-distribute or export or offer to sell, trade the products or services and such sale, trade, distribution or export or offer does not violate any applicable laws.

License grant & restrictions:

SupplyLine hereby grants you a revocable, non-exclusive, non-transferable, non-assignable, limited license to use the platform, solely for your personal, non-commercial purposes, subject to the Terms of Use herein. All rights not expressly granted to you are reserved by Supplyline. You shall not reverse engineer in order to-

  1. Build a competitive product or service,
  2. Build a product using similar ideas, features, functions or graphics of the platform, or
  3. Copy any ideas, features, functions, or graphics of the platform.


All content included on this site and Software/App including but not limited to its code, UX design, texts, graphics, logos, button icons, images, audio clips, digital download, data compilations, and software, are the property of Supplyline and protected by Bangladesh and International Copyright Laws.

Intellectual property rights: 

Supplyline’s name, logo and website are the intellectual property of Supplyline limited. For the avoidance of doubt, the term ‘Platform’ or ‘Solution’ herein shall include its respective components, mechanisms, processes and designs in its entirety. The Terms of Use do not constitute a sale agreement and do not convey to you any rights of ownership in or related to the solution, or any intellectual property rights owned by Supplyline.

Limitation of Liability:

  1. The service and the solution may be subject to limitations, delays, and other problems inherent in the use of the internet, including the device used by you.
  2. Supplyline is not responsible for any delays, delivery failures, damages or losses resulting from such problems.
  3. Supplyline will facilitate the communication channel between different users, herein referred to the user of different solution provided by Supplyline but the user is solely responsible for choosing and selecting whom to be connected with.
  4. Supplyline is not at all responsible for any issues between two users/entities of the platform.

Right to Amend:

Supplyline has the right to make amendments or add to the terms of this Agreement at any time, and to change, delete, discontinue, or impose conditions on any feature or aspect of the Supplyline products and services with or without notice that we in our sole discretion deem to be reasonable in the circumstances.


By agreeing to the Terms of Use upon using the solution, you agree that you shall defend, indemnify and hold Supplyline harmless from and against any and all claims, costs, damage, losses, liabilities, and expenses arising out of or in connection with your violation or breach of any of the Terms of Use or any applicable law or regulation, whether or not referenced herein, or your use or misuse of the platform.

Ads and Promotions:

  1. The solution may also include ads or links to other websites for promotion purposes. These ads and links are provided for your convenience and to provide further information only.
  2. The inclusion of such links to third-party websites not controlled by us does not imply any endorsement by us of such websites and as such any transaction you may make with any third party flowing from such links is carried out entirely at your own risk and we accept no liability for any damages or losses that you may suffer as a result.
  3. These third-party websites have separate and independent terms and conditions and privacy policies for their access/use. Neither we nor any third parties provide any warranty or guarantee or assume any liability or responsibility as to the accuracy, timeliness, performance, completeness, suitability or otherwise of the information or materials (including but not limited to contents, services, activities or offers) found, offered or represented on the linked website(s) for any particular purpose.
  4. You acknowledge that such information or materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  5. SupplyLine explicitly disclaims any responsibility or liability as to any consequential losses or damages arising as a consequence of any of the above.